Notification of a health event

SHORT DESCRIPTION OF STEPS

DETAILED DESCRIPTION OF STEPS

Step 1:

Enter the policy number (it begins with SNP or SPR) and the personal numeric code (CNP) of the insured person (it can be you, a dependant on your insurance policy or another person for whom you want to open a medical expenses reimbursement fille
Select the date when the medical service was accessed according to the documents you have; if the event is outside the period of insurance, you will receive a warning message
If you are authenticated in My Account, the field “Policy number” will display the number of the active policy and of that of the most recently expired policy. The policies on display will contain: Policy number, name of the Insured (it can be you or a dependant on your insurance policy) and Expiry date. The personal numeric code (CNP) prefills automaticaly
Failure to fill in compulsory fields marked * is indicated by an error message

Step 2:

You will find the fields First and Last Name of the Insured, Phone number, Email address prefilled with data existing in Allianz-Tiriac system; if there are no data, please fill them in
Select the type of the used service in a dropdown list
Failure to fill in compulsory fields marked * is indicated by an error message.

Steps 3,4:

Fill the information regarding the medical event in the field "Description of the event” and press the button CONTINUE
Attach the supporting medical documents and a copy of the identity document and press the button CONTINUE. If you omit to upload a document, you can go back anytime to this step
The documents can be attached as: PDF, JPEG, PNG, with a maximum size of 10M
Failure to fill in compulsory fields marked * is indicated by an error message.

Step 5:

Select the person who is the beneficiary of the claim file settlement
If the beneficiary is different from the insured, then fill in the information regarding the identification data of that respective person and fill in a photo of his/her identity document
In case the insured is a minor, it is compulsory to select the option `another person than the insured` and follow the subsequent steps

Step 6:

Select the means of payment you want for the reimbursement of the medical expenses
Depending on the chosen option, fill in the additional information requested

Step 7:

Save the notification of the event and you will be advised the number of the loss file
You will receive a message confirming the notification of the loss at the email address filled in at Step 2 – Details of the policy.