Notification of a life insurance claim

SHORT DESCRIPTION OF STEPS

DETAILED DESCRIPTION OF STEPS

Step 1:

Enter the policy number and the personal numeric code (CNP) of the insured (it can be you or another person for whom you want to notify an event on that life insurance policy)
If You are authenticated in My Account, the field Policy number will display the number of the active policy and of that of the most recently expired policy. The policies on display will contain: Policy number, name of the Insured (it can be you or another person on your insurance policy) and Expiry date. The personal numeric code (CNP) prefills automatically
Failure to fill in compulsory fields marked * is indicated by an error message
If you are insured on a group policy, fill in the number of the group insurance contract and your personal numeric code (CNP).

Step 2:

You will find the fields First and Last Name of the Insured, Phone number, E-mail address prefilled with data existing in Allianz-Tiriac system. If there are no data, please fill them in
Failure to fill in compulsory fields marked * is indicated by an error message

Step 3:

Select the type of event you want to notify
The List of events is specific to the life policy filled in at step 1
In case of death or a loss due to other events, select the date of the event, according to the documents you have; if the event is outside the period of insurance, you will receive a warning message
Failure to fill in compulsory fields marked * is indicated by an error message

Step 4:

Select the person who notifies the event
If the person who notifies the event is different from the insured, then fill in the information regarding the identification data of that respective person

Step 5:

Fill the information regarding the event notified in the field `Event description` and press the button CONTINUE
Failure to fill in compulsory fields marked * is indicated by an error message

Step 6:

Select the person who is the beneficiary of the payment for the notified event
If the beneficiary is different from the insured, then fill in the information regarding the identification data of that respective person and fill in a photo of his/her identity document

Step 7:

Select the means of payment you want for the compensation pertaining to the type of notification of the event
Depending on the chosen option, fill in the additional information requested

Steps 8, 9:

Attach the supporting medical documents and a copy of the identity document and press the button CONTINUE. If you omit to upload a document, you can go back anytime to this step
The documents can be attached as: PDF, JPEG, PNG, with a maximum size of 10M
Save the notification of the event and you will be advised the number of the loss file
You will receive a message confirming the notification of the loss at the email address filled in at Step 4 – The person who notifies the event